Refund policy
This Return & Refund Policy applies to purchases made through the VSION Artwork online store.
Physical Artworks — Made to Order
All physical VSION Artwork products, including framed artworks and canvas artworks, are produced individually after an order is placed.
Because these products are made to order, returns, exchanges and cancellations due to a change of mind are generally not accepted once production has begun, where permitted by applicable consumer protection law.
Please review the selected artwork, format, size and other product details carefully before completing your purchase.
This policy does not affect your statutory rights in relation to products that are damaged, defective, or not as described.
Damaged or Defective Products
Please inspect your order as soon as it arrives.
If your artwork arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at:
Please include your order number and clear photographs showing the artwork, packaging and any visible damage.
We will review the issue and, where appropriate, arrange a replacement, repair, or refund in accordance with applicable consumer protection law.
Please retain the original packaging until the issue has been resolved.
Cancellations
Because physical artworks are produced individually to order, production may begin shortly after an order is placed.
If you wish to cancel an order, please contact us as soon as possible.
If production has not yet started, we may be able to cancel the order and issue a refund.
Once production has begun, cancellation may no longer be possible where the product qualifies as a made-to-order or customised item under applicable consumer protection law.
Digital Products
Digital artwork files and digital licences are delivered electronically.
Due to the nature of digital content, refunds, returns or exchanges are not available once delivery or downloading of the digital content has begun, where the customer has expressly agreed to immediate delivery and acknowledged the resulting loss of the right of withdrawal.
Consent to Immediate Digital Delivery
By purchasing digital content and requesting immediate access, the customer:
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expressly agrees that delivery of the digital content may begin immediately; and
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acknowledges that the right of withdrawal may be lost once delivery or downloading has begun,
in accordance with applicable consumer protection law.
Technical Issues
If you experience technical problems accessing or downloading a purchased digital product, please contact:
We will make reasonable efforts to resolve the issue and provide access to the purchased files.
Refunds
Where a refund is approved, it will be issued to the original payment method.
Processing times may vary depending on the payment provider or financial institution.
Consumer Rights
Nothing in this policy excludes or limits any mandatory rights available to consumers under applicable law.
Governing Law
This Return & Refund Policy is governed by the laws of Hungary and applicable European Union consumer protection legislation.