Shipping policy

This Shipping Policy applies to physical artwork purchases made through the VSION Artwork online store.

Physical Artworks

All physical VSION Artwork products are produced individually after an order is placed.

Our physical artworks are made to order. Estimated production times depend on the selected format:

Framed Artwork — approximately 10 business days
Canvas — approximately 5 business days
Fine Art Print — approximately 5 business days
Framed Fine Art Print — approximately 10 business days

Production times are estimates and may vary slightly depending on the artwork format, size, framing requirements, production capacity, or other circumstances.

Shipping

Once production is complete, the artwork will be prepared for shipment and securely packaged for transport.

Shipping is available to destinations supported by our available shipping services. Available shipping options and costs may vary depending on the destination, artwork format, size and package dimensions.

Shipping times depend on the destination, selected shipping method, carrier, and local delivery conditions.

Estimated delivery times shown during checkout are estimates only and are not guaranteed.

International Orders

VSION Artwork accepts international orders to destinations where shipping service is available.

For deliveries outside the European Union, customs duties, import taxes, handling fees, or other local charges may apply.

These charges are not included in the product price unless explicitly stated otherwise and are the responsibility of the customer.

Customs procedures may also cause additional delivery delays beyond our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us as soon as possible if you notice an error in your shipping information.

Once an order has been shipped, changes to the delivery address may no longer be possible.

Packaging

Physical artworks are carefully packaged to help protect them during transport.

Please retain all original packaging until you have inspected your artwork and confirmed that it arrived in good condition.

Damaged Shipments

Please inspect your shipment upon delivery.

If the artwork or packaging arrives visibly damaged, please contact us as soon as possible at:

vsion@vsionartwork.com

Please include:

your order number;
photographs of the damaged artwork;
photographs of the packaging;
photographs of the shipping label, where available.

We will review the issue and assist with the appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection law.

Delayed or Lost Shipments

Carrier delays may occasionally occur due to weather, customs procedures, high shipping volumes, local delivery conditions, or other circumstances outside our control.

If your shipment appears significantly delayed or lost, please contact us and we will assist with checking the shipment status where possible.